Can I exchange a product if it’s not right? Our standard policy is to accept most returns within 14 days from the date of delivery. We will be happy to exchange your product for you. After you have received your goods, you can return any item to our registered postal address, for a refund or an exchange, as long as it is unused, returned in the original packaging and in a resaleable condition.In case of a refund, the amount returned is exluding the shipping cost and a 2.5% refund fee.
Who will pay the return shipping costs? If we have supplied you with incorrect goods or the goods received are damaged or faulty and are being returned for an identical replacement(item and size) then we will happily apply a credit to your account to cover the delivery costs of you returning the goods to us.We will also pay for the redelivery of your replacement products. If we have correctly supplied you with the product/s that you ordered, but you still want to return them, you will pay your own return delivery and redelivery costs.